For warranty claims or any product related issues please email at email@example.com or call 1800 1219 115 (10:00am to 7:00pm).
Covered in Warranty
Nilkamal mattresses are warranted from the date of purchase against any material/manufacturing defects and will be replaced after inspection. The warranty is pro-rated and calculated as per following example: If a Nilkamal mattress of M.R.P. Rs. 10,000 having a warranty of 2 years and develops a defect after 1 year of use, then the calculation of charges for repair or replacement will be calculated as: Rs. 1,000 X 1 Year / 2 Years = Rs. 5,000. The warranty card must be duly filled, stamped & signed by the authorized Nilkamal dealer at the time of a sale to customer. The warranty card and relevant cash memo must be preserved & produced along with product in case of complaint.
Not Covered in Warranty
1) Fabric damages (Including tears, stains, soiling, burns or color fading). 2) Previously repaired or replaced mattress. 3) Damages resulting from accidents, mishandling, heat & improper usage. 4) Body identification/depression of less than 1.5 inches. 5) Transportation cost. 6) Mattress damaged due to misuse. 7) Border wires, which run along the perimeter of the mattress and foundation, bent due to moving or bending the set (For Spring Mattress).